This Privacy Policy (hereinafter: "Policy"), together with the Terms of Use, governs how E387 d.o.o., ID number: 65-01-0217-23, headquartered at Put Mladih Muslimana br. 2, Sarajevo, Centar, Bosnia and Herzegovina (hereinafter: "Company"), as the data controller, collects, processes, and stores the personal data of users of its services (hereinafter: "You/Clients").

As your business partner, we are committed to adhering to all relevant standards regarding the handling of personal data, particularly:

- The Law on the Protection of Personal Data (Službeni Glasnik BiH 49/06)
- The General Data Protection Regulation (GDPR)

This Policy applies exclusively to the services we, as a Company, offer to Clients, as well as to all activities related to our services, such as surveys, social media activities, promotions, and other marketing activities.

We may collect various types of information from or about you depending on how you use our Services.

When you register for an account or use certain features of our Services, we may collect personal information that can identify you, such as:
- Name
- Email address
- Phone number
- Vehicle details (if applicable)

We may also collect non-personal information that does not directly identify you, such as:

- Usage data: Information about how you interact with our Services, including your IP address, browser type, operating system, and the pages you visit.
- Location data: Information about your location when using our Services, particularly when searching for nearby charging stations.
- Device information: Information about the device you use to access our Services, such as your mobile device ID.

We use the information we collect for various purposes, including:

- To provide and improve our Services: We use your information to operate and maintain our Services, process transactions, and enhance user experience.
- To communicate with you: We may use your contact information to send you updates, security alerts, and other notifications related to your use of the Services.
- To personalize your experience: We may use your information to tailor the content and features of our Services to your preferences.
- To comply with legal obligations: We may use your information to comply with applicable laws, regulations, and legal processes.

We do not sell your personal information to third parties. However, we may share your information with:

- Service providers: We may share your information with third-party service providers who assist us in operating our Services, processing transactions, or conducting business operations.
- Legal authorities: We may disclose your information to law enforcement or other governmental authorities if required by law or if we believe it is necessary to protect our rights or the safety of others.
- Business transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred to the new owners.

You have the right to:

- Access: Request access to the personal information we hold about you.
- Rectify: Request correction of any inaccurate or incomplete personal information.
- Delete: Request the deletion of your personal information.Restrict: Request restriction of the processing of your personal information.
- Object: Object to the processing of your personal information based on legitimate interests.
- Portability: Request to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at support@e387.com.

We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure server environments. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

We use cookies and similar tracking technologies to collect information about your interactions with our Services. Cookies help us improve our Services, remember your preferences, and provide a more personalized experience. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect the functionality of our Services.

Our Services are not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the new Privacy Policy on our website and application, and, if necessary, by sending you an email notification.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

‍E387 d.o.o.
Put Mladih Muslimana br. 2, Sarajevo, Centar, Bosnia and Herzegovina
Email: support@e387.com